Support

Limited Warranty

APEVIA offers one-year limited warranty for all our products from the date of purchase. Our RMA/Warranty service is offered through Apevia direct resellers and distributors. This warranty shall not apply to any damage due to transportation, improper installation, further modification, misuse, negligence, abuse or accidents. All merchandise received by APEVIA will be inspected and tested. For detailed information regarding warranty, please refer to our warranty page.

Request an RMA: for Apevia direct dealers and distributors only

To request a return merchandise authorization (RMA) number, please follow the steps below. A RMA number must be obtained before products can be returned to APEVIA. Failure to comply these steps will cause delay in RMA processing. The DOA period is 30 days from date of invoice.

15% restocking fee will be charged on all returned merchandise for credit. Merchandise returned for credit or refund should be in original package with all accessories, all supporting documentation and in resalable condition. No credit after 30 days. No refund will be accepted after 10 days of invoice date.

Note: Any merchandise without proof of purchase or serial numbers that do not match Apevia's database will be returned to the customer. Customers are responsible for RMA shipping cost to Apevia and Apevia will pay for the RMA shipped back to customers via UPS Ground service only. Apevia may ship RMA via Express Service only if customer is willing to pay for the difference between Ground and Express Service. No cross ship on any product for any reason.

RMA procedures: for Apevia direct dealers and distributors only

Fill out the RMA request form. Download it here.
Fax the completed form to (909)718-0889 or email to rma@apevia.com for a RMA number.
RMA number will be issued upon verification and notified within 48 hours. (please do not call within the required processing time frame)
RMA number should be clearly marked on the outside of each package returned.
Customers are responsible for all shipping charges and bear all risk of loss for the return product(s) during shipment.

Damages

For any damage during shipping or transportation, please contact the store you purchased from or make a claim with the carrier.